Our framework offers the opportunity to integrate a service- and ticketing-solution seamlessly.
The benefits:
- Seamless integration of servie desk processes into the portal
- Intergation of established, well-engineered and future-proof service desk applications
- Usage of an omni-channel approach, hence no loss of customer information is risked
- Centralized back-end spanning multible portals and brands, hence an efficient usage of ressources is possible
- Integration of CRMs or other customer-specific systems
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![OCSD](/sites/default/files/styles/inline/public/2020-12/OCSD%201_0.png?itok=iiUhMnbO)
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![dashboard](/sites/default/files/styles/inline/public/2020-12/dashboard-zammad_0.jpg?itok=UmG017cL)